概要

Highly motivated and determined Human Resource Management and Customer support professional with excellent knowledge, skills and abilities of prospecting sales and after sales services i.e. mission critical customer handling, internal and external queries resolution, strategic planning, SOPs development and implementation. Commendable skills of team handling, motivating and keeping on right track. Excellent communication and organizational skills, strong work ethics, and determination to get success.

项目

Mega Project
Train The Trainer

工作经历

公司标识
Team Leader Customer Support
TCS Private Limited
Sep 2015 - 代表 | Lahore, Pakistan

• Prospecting new projects in liaison with KAM. Necessary arrangements being assured to execute prospected activity.
• Preparation of SOPs (standard operating procedures) according to the KPIs (key performance indicators) decided with customer on initiated activity.
• Team building for monitoring of operation according to SOPs and defined KPIs
• Evaluation of performance of areas on the basis of KPIs and SOPs
• Looking after office matters related to backend customer support, delivery operation monitoring and sales support functions.
• Facilitation of customers on their requirements on project execution with all aspects i.e. HR recruitment, Operations requirements and delivery operation requirements
• Mission critical customer handling i.e. visits with KAM to handle grievances and support on operational disorders
• Assurance of quality measures in accordance to the agreed terms. Re-engineering/ development in systems and procedures as per required criterion
• Customized delivery QSR development and providing to customer.
• Facilitation to my team i.e. job rotation, engagement, developmental plans, training calendars, and optimization chains

公司标识
Assistant Manager Projects
TCS Private Limited
Jul 2012 - Aug 2015 | Lahore, Pakistan

• Initiated regional monitoring team for monitoring and facilitation of all operational and non-operational activities
• Management and operation facilitation in terms of SOP monitoring and implementation
• Scorecard development on the basis of monitoring and facilitation team activities/ defined criteria
• Experienced in influencing the attitudes and ideas of others
• Overall HR affairs of the division MMS for the entire region
• Seeing complete activity of recruitment, orientation and HR operational affairs of the region i.e. MMS for both regular and seasonal projects
• Monitoring, analyzing and developing scorecard of areas and region on the basis of their performance.
• Recruitment process of new employees of MMS division. HR record keeping and compensation plan designing for temp wages employees

公司标识
HR OFFICER
Sep 2011 - Jun 2012 | Lahore, Pakistan

学历

COMSATS Institute of Information Technology
硕士, , MBA‎
Human Resource Management
所占比重 76%
2011
The Islamia University of Bahawalpur
学士, , Bachelor of Business Administration‎
Human Resource Management
所占比重 70%
2009
Punjab Board of Technical Education Lahore
中级/A级, , D.Com‎
Accounting
所占比重 70%
2005
Board of Intermediate & Secondary Education, Multan
大学入学/0级, , Matric in Science‎
Science
所占比重 56%
2003

技能

中级 Account Mapping
熟练 Client Aquisition
熟练 Export Development
熟练 h Operations Management
熟练 Key Account Management
熟练 إغلاق

语言

熟练 Saraiki
熟练 乌尔都语
中级 英语